Review policy
How reviews on Locible are collected, screened, published, and moderated. Written to describe what actually happens, not what sounds good.
Last updated July 2026
Authenticity comes first
Reviews on Locible exist to describe real experiences with real businesses. We do not write reviews, we do not sell them, and we do not pay anyone to leave one. A business cannot pay us to hide honest criticism, on any plan.
Posting feedback about an experience you did not have, or arranging for others to do it on your behalf, breaks this policy. So does posting negative feedback about a business you compete with. Either can cost a business its listing.
How reviews are collected
Reviews reach Locible through invitations. A business owner sends a review link for their own listing to a customer they served. That link carries a signature tied to that one business, so it cannot be edited to point at another business and it cannot be produced by anyone without access to the account.
A review that arrives through such an invitation is stored as verified. That word means one specific thing on Locible, and the verified reviews page explains it in full, including why a verified review is a different signal from a verified listing.
There is a short cooldown on submissions from the same visitor to the same business, so a single person cannot fill a profile with entries in one sitting.
Screening before anything appears
Every submission is scored before it can be seen. The score looks at how specific and detailed the text is, whether it reads as a template, whether the sentiment matches the rating given, how quickly reviews are arriving for that business, and whether the review came through an invitation.
Each review then takes one of three routes.
- Published. The review passed screening and appears on the business profile.
- Published and flagged. The review appears, and it also stays on our moderation list so a person can look at it.
- Held. The review does not appear at all until someone at Locible has read it and decided.
Screening is automated, and the decisions that follow a flag or a hold are made by a person. We are a small team, so we do not promise instant human review at any hour. We do promise that nothing is thrown away while it waits.
What is not allowed
A review may be held or hidden when it contains:
- Hate speech, harassment, threats, or discriminatory content.
- Spam, advertising, or links unrelated to the experience.
- Private information about staff or other customers, including contact details.
- An experience the writer did not have, whether invented or repeated second hand.
- A conflict of interest, such as a business reviewing itself or a competitor.
A strongly worded review of a genuine bad experience is none of these things. Honest criticism stays.
How reviews are displayed
A review belongs to the business it was written about. It shows on that business profile and nowhere else. We do not aggregate reviews across the Locible directory into rankings, and we do not sort businesses by them.
The public review experience is still being built, so for now the reviews and the review form on a profile are shown to visitors arriving through a business invitation link. Owners see everything that comes back to them, whether it is flattering or not. As that experience opens up, this page will say so.
Business responses
Owners can reply to any review about their business in public. The reply is shown with the original review, never in place of it, so a reader always gets both accounts.
Locible can draft that reply for an owner to edit and approve, which is one of the tools described on the features page. Nothing is ever published as an owner without that owner approving it.
Raising a concern about a review
If a business believes a review breaks the rules above, tell us through the contact page with the business name and enough detail to find the review. We check it against this policy and reply with what we decided.
Two things worth saying plainly. Disagreeing with a review is not grounds for removal. And when we act on a report, the review is hidden from the profile rather than destroyed, so a decision can always be revisited.
Changes to this policy
Locible is still growing, and how reviews work will grow with it. When the rules change we update this page and change the date at the top of it, so the version you are reading is always the one we are following.
This policy sits alongside our terms of service and privacy policy. If you are new here, the help centre covers the practical side of asking customers for reviews.
Reviews you can stand behind
List your business for free, invite the customers you have already served, and build a reputation that holds up to a close read.